Return and Refund Policy

Thank you for shopping at Inspired Perfume UK. We take pride in crafting high-quality fragrances inspired by the world’s most iconic scents. Since smell is a deeply personal experience, we want to ensure you are satisfied with your purchase while maintaining fair guidelines for our handcrafted products.

1. The "Scent Satisfaction" Guarantee

We understand that buying perfume online can be tricky. To help you find your perfect match:

• Sample First: We strongly recommend purchasing our 2ml/5ml sample vials before committing to a full-sized bottle.
• Returns on Full Sizes: If you purchase a full-sized bottle (50ml+) and aren't in love with the scent, you may return it within 14 days of delivery, provided it meets the conditions below.

2. Return Conditions

To be eligible for a return, your item must meet the following criteria:

• Usage: The bottle must be at least 95% full. We allow a few sprays for testing, but heavily used bottles cannot be returned.
• Packaging: The item must be in its original packaging (box and protective inserts).
• Proof of Purchase: A receipt or order number is required.

Non-Returnable Items:

• Sample vials (2ml, 5ml, 10ml sizes).
• Discovery Sets.
• Items purchased during "Final Sale" or "Clearance" events.
• Gift cards.

3. The Return Process

1. Initiate: Email our support team at info@inspiredperfume.uk with your order number and the reason for the return.
2. Approval: Once approved, we will provide you with the return shipping address.
3. Shipping: Customers are responsible for paying their own shipping costs for returning items. We recommend using a trackable shipping service.

4. Refunds

Once your return is received and inspected:

• We will notify you via email regarding the approval or rejection of your refund.
• If approved, your refund will be processed to your original method of payment within 5–10 business days.
• Original shipping costs are non-refundable.

5. Damaged or Faulty Items

If your bottle arrives broken, leaking, or with a defective sprayer, please contact us within 48 hours of delivery.

• Include a photo of the damaged item and the packaging.
• We will send a replacement immediately at no extra cost to you.